Citimove is designed to help customers share their moving experience with others.  In the process movers can improve their service and develop a reputation to help them gain more customers.

Relocation services is an industry that involves a great deal of trust.People are putting their valued possessions in the hands of movers, and they expect the movers to treat their items with respect. Unfortunately, the moving industry has developed a reputation for providing very poor service. This bad reputation is unfair to those movers who work hard and provide quality service.

Citimove seeks to change this situation.  By acting as an objective 3rd party, and by using innovative technology, Citimove works to maintain high quality customer reviews.  By providing an effective review system, customers can benefit from each other's moving experiences and have a forum to express their concerns, their praises, and their overall assessment of their mover, thereby creating a community that monitors the quality of the movers. At the same time, quality movers can learn from their reviews and improve their services where it is needed.  More importantly, movers can establish a reputation for exceptional service, and can gain the trust of customers, by accumulating positive reviews for their hard work.

Citimove devised a ranking system to rank the top movers based on their performance, creating a competitive environment for movers to prove they offer the best service.  The combined ranking and review system allows reputable, high-quality movers to expand their business and reach more customers, while unprofessional movers are forced to shape up or take their business elsewhere.

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